After having my XBOX 360 for over a year, guess what happened to it last week? In the middle of an intense game play the system crashed and we got the Red Ring Of Death. So I called the XBOX support 1800-4MyXBOX and they were very helpful. I had to go through first this automated voice system name Max. To get through directly just say :"Supervisor". When I finally got through, the customer support rep informed me that my warranty has expired and I have to pay $138 to fix and it will automatically give me 2 years of extended warranty. I told him how wrong this is especially even though we have had the system for over a year, we only used it for the last three months and how our PS2 that we have had over 4 years is still running nicely.
After speaking to the supervisor I was granted a one time deal free repair, with an optional $50 2 year extended warranty, which I will get for sure.
Therefore, I highly recommend anyone to buy the XBOX360
After speaking to the supervisor I was granted a one time deal free repair, with an optional $50 2 year extended warranty, which I will get for sure.
Therefore, I highly recommend anyone to buy the XBOX360
Posts
4 comments:
I don't understand. After just a year, the hardware fails, it's not covered under warranty, you must elevate your complaints to get any satisfaction, while at the same time your other gaming boxes work fine, and that's a GOOD thing?
Really don't understand the "whee XBox 360 is a miserable hardware failure, go buy one today!" mantra I'm seeing from a number of MS bloggers.
The GOOD thing is their willing-ness to repair it for free even though the warrenty has expired. In additions, I am looking to buy the Wii, but its totally a different gaming experience. You need both: the XBOX360 and the Wii.
My 360 died with the three red lights of death. Microsoft charged me $130 for the repair and promised a two week turnaround. The next day they announced the free repair. Today they told me that it would take 6-8 weeks to repair the device - which is the entire summer for my kids without a game system.
I would have saved the $130 and bought a PS3.
If I were you I would call them back ASAP to follow up and insist to speak to a supervisor and request a refund of the $130 and compensation for the long wait. Thats what they did to me when I insisted on me being unsatisfied.
Post a Comment